Make Time to Sharpen Your Knives—uh, Business Processes!

My nephew and his wife love to make delicious and nutritious meals every evening. When they were both deep into writing dissertations, teaching students, and caring for their infant daughter, they still made daily meal prep a priority. I noticed that they used one small paring knife for almost every task requiring a knife and … Continue reading Make Time to Sharpen Your Knives—uh, Business Processes!


Ten Examples of Life Changing Value Your Firm Can Deliver

A solo practitioner posted the following on LinkedIn which inspired me to give these examples of life changing value. “When I inevitably pitch it (my services options) to clients, it’ll be much more value-focused. I’m just figuring out how I should present it? Do I force every tax client to have year-round support? Do I … Continue reading Ten Examples of Life Changing Value Your Firm Can Deliver







We’re Already Doing Everything! How Do We Make More Money?

The training company CEO challenged me: “We’re already doing everything we can for our clients. How can we make more money unless we raise our prices?” With a few careful questions I helped her arrive at her “aha” moment. The barrier, she realized, was the word “doing.” They were doing it all—by which she meant … Continue reading We’re Already Doing Everything! How Do We Make More Money?