3 Landmines that Hurt Client Relationships
October 3, 2025
A bewildered accountant called me last week. He told me that a client got really angry when his firm sent a notice of a price
A bewildered accountant called me last week. He told me that a client got really angry when his firm sent a notice of a price
Scale and growth are not synonyms. Does it really matter? Only if you want to increase the value of your business. Company valuation is closely
AVOID: Cost Plus (costs plus profit=price) Time based prices or fees Fixed prices for “Good, better, best” Why am I adamant about these pricing don’ts?
Running in the background of every professional services firm is an ecosystem. At the center of this ecosystem is a seed. If the seed is
Is discomfort required to grow? One client kept putting off a serious conversation with me about her pricing model. She put it off saying: “I’m
You know the parable of the frog? If dropped into boiling water it will immediately jump out. But if dropped into comfortable water it will
“They ask about the fee and how many hours and then complain about how much per hour. That’s why I have not made any changes
“I’m ecstatic and perplexed,” the CEO of a leadership training and development firm told me. On the ecstatic side was that the company had tremendous
At the end of this year, 2025, will you be able to look back and say, “We were BOLD”? I am committed to being
I’ve been saying Thank You to clients, friends, and colleagues for 25 years, ever since I launched Trivers Consulting Group in 1999. It’s been an