What’s happening behind the curtain when my clients decide to drop hourly billing? Different industries, different kinds of clients, very similar struggles: How do we
How many times have you assured your clients that your firm only bills for the work done directly for them? A phone call about their
An Owner/CEO like you called me and said “Susan, I want to adopt IMPACT Based Pricing. How do I get started?” My reply: “IMPACT Based
Not all meaningful changes require months of planning. Sometimes you decide to act and then you actually just do it! Here are 3 actions to
Have you ever thought or said one of these? “I’d love to be a consultant, but I hate that clients can cancel, and you lose
After 14 years and more than 250 professional and business services firm clients, it’s clear what holds firms back from reaching their highest revenue and
You get ready for work: Morning routine? Check. Clothes, hair, shoes? Check. Laptop or phone? Check Handcuffs? Check. Wait, handcuffs? You know handcuffs. Those steel
A ship in the harbor is safe But that’s not what ships are for. I’m thinking a lot about the pull we feel between being
What comes to mind when you hear “Labor Day”? I often think “oooh, a day off, long weekend, back to school, end of summer, long
Never underestimate your powers of concentration. Want to eavesdrop on a convo with Dave? Dave: “Susan, we’ve been using hourly billing for years and years.