Is your worst customer running your business?
January 20, 2025
“They ask about the fee and how many hours and then complain about how much per hour. That’s why I have not made any changes
Menu
“They ask about the fee and how many hours and then complain about how much per hour. That’s why I have not made any changes
“I’m ecstatic and perplexed,” the CEO of a leadership training and development firm told me. On the ecstatic side was that the company had tremendous
At the end of this year, 2025, will you be able to look back and say, “We were BOLD”? I am committed to being
What’s the answer to the objection “The price is too high.”? You’re so eager to onboard this prospect! You felt good chemistry during your discovery
“Our rates range from $60 to $200/hour” “I’m worth about $250/hour so I multiply that by three and charge $750.” “Our flat fees are a
There is an objective standard that connects time worked with a specific output. Professional and B2B services firms cannot do this. Factories can do this.
What’s happening behind the curtain when my clients decide to drop hourly billing? Different industries, different kinds of clients, very similar struggles: How do we
Who are you going to believe, the provider trying to sell you something or your own assessment of that product or service? You know the
Vanilla or chocolate? Inside or outdoors? High deductible or low? You could make a mile long list of places in daily life where you have
For Owners Only – How to Work ON the Business One of my clients just implemented the kind of change that represents moving from working