Are you making clients feel bad?
October 10, 2023
“Susan, I gave my prospect three offers, as you recommended. But they were sort of angry. They told me that they don’t want to pay
“Susan, I gave my prospect three offers, as you recommended. But they were sort of angry. They told me that they don’t want to pay
Not all meaningful changes require months of planning. Sometimes you decide to act and then you actually just do it! Here are 3 actions to
When Frank read my post “Compounding works on expertise just like it does on money” he had an upside-the-head moment. He told me during our
The phone is ringing with clients asking for your help. Revenue is increasing. Your associates are working as hard as they can. You meet deadlines,
When you have a recurring problem how do you handle it? Do you look for various bandaids that will mitigate it for a bit—maybe a
Did you ever carefully paint a room and then feel disappointed? It really doesn’t look much better. Something’s missing. The furniture is outdated, the window
Old commercial buildings are being renovated. Maybe your professional or business services firm should think about renovating its outdated form. The “Old Building” Hourly billing.
(said one of our clients recently. Here is their story.) “I gathered my 7 associates to tell them our firm was going to adopt IMPACT
Language counts. That’s been my motto for more than 24 years. We professionals have to choose our words deliberately. Most important is to not use
A business owner, Lisa, told me that she sold her business because she “wanted her weekends back” and I thought of this poem: For want