ONE fact every knowledge services firm should remember

What’s that fact? Knowledge services are built to get better: To become more knowledgeable to deliver more significant differences to clients. Why do you take CEUs? Or attend masterclassses? Read books? Go to conferences? To increase your ability to make a difference to clients. Why then would you feel obligated to something people call “price … Continue reading ONE fact every knowledge services firm should remember




What If Productivity Does More Harm than Good?

The goals of productivity and efficiency cause such severe problems that I’ve put the bottom line up front: productivity, efficiency and standardization are profit killers. You must reframe them. Reframe productivity and efficiency Use evocative language to describe how your firm delivers life changing impact. Use these descriptions in every conversation with clients. Make this … Continue reading What If Productivity Does More Harm than Good?