What’s that fact? Knowledge services are built to get better: To become more knowledgeable to deliver more significant differences to clients. Why do you take CEUs? Or attend masterclassses? Read books? Go to conferences? To increase your ability to make a difference to clients. Why then would you feel obligated to something people call “price … Continue reading ONE fact every knowledge services firm should remember
Tag: knowledge services
Put love into Labor Day
What comes to mind when you hear “Labor Day”? I often think “oooh, a day off, long weekend, back to school, end of summer, long walk with my dogs in our favorite park.” Probably not so much about actual labor, the labor that the day honors. I was surprised to learn that labor Day became … Continue reading Put love into Labor Day
That Elephant is Just Too Big for One Forkful…
You go into the purchase of a house or a car (or an elephant) knowing that what you see is what you’ll get. You’re able to see the finished product before you buy, except for minor modifications or additions to the car or house, Don’t use these big ticket items as analogies for your knowledge … Continue reading That Elephant is Just Too Big for One Forkful…
What If Productivity Does More Harm than Good?
The goals of productivity and efficiency cause such severe problems that I’ve put the bottom line up front: productivity, efficiency and standardization are profit killers. You must reframe them. Reframe productivity and efficiency Use evocative language to describe how your firm delivers life changing impact. Use these descriptions in every conversation with clients. Make this … Continue reading What If Productivity Does More Harm than Good?
The Plumber Does It. Why Don’t You?
If plumbers can charge value based fees, why won’t your knowledge based firm do the same? Knowledge is knowledge and every industry has its complexities and unknowns. How the Plumber Does It I called my plumber for my annual inspection and to have him fix a few things. He spent about an hour inspecting every … Continue reading The Plumber Does It. Why Don’t You?