My CPA firm client needed a CTO–chief technology officer. They’d grown to 45 accountants by adding a lot of technology to serve their clients. The
The way I see it, you do not deliver value in every hour of intellectual knowledge work. Not because you’re dishonest or unethical.
Clients have to climb each step on the way to success. This man is missing this point. He’s looking at the top of the stairs,
The sun is shining, the white sand beach is lulling you into deep relaxation. Someone comes by offering you a life jacket, just in case.
“When is the right time to discuss fees, Susan?” my client asked. He called after a particularly frustrating conversation with a prospect that started well
How many times have you heard or said these comments about discounts? “The firm across town does the same work for a lower rate.” “I
“I don’t know what to do. I’m in a struggle with a client, and I think I’m losing.” Elizabeth opened our recent conversation with this
Is this the quarter your firm is going to start phasing in IMPACT Based Pricing because you realize the difference it will make? As the