Susan's Blog
Raise Fees in January? Why Wait?
“It’s almost New Years, I think I’ll raise my rates on Jan. 1.” “I’m looking forward to the New Year. We raise our rates on
What are your blinders hiding?
“I stopped in my tracks when I watched the movie Seabiscuit,” said the newsletter writer. Why? Because the blinders racehorses wear made her think of
How to find perfect fit clients without painful discovery calls
Maurice “Mo” B. hates painful discovery calls! He is the Founder and CEO of a marketing consulting firm and he was eager to adopt
Are you wearing handcuffs to work?
You get ready for work: Morning routine? Check. Clothes, hair, shoes? Check. Laptop or phone? Check Handcuffs? Check. Wait, handcuffs? You know handcuffs. Those steel
Set sail or stay safe dockside?
A ship in the harbor is safe But that’s not what ships are for. I’m thinking a lot about the pull we feel between being
Are you cursed? probably…
Do you ever feel cursed? Alarm doesn’t go off, socks or shoes are missing, a great employee or colleague quits all of a sudden. Maybe
Put love into Labor Day
What comes to mind when you hear “Labor Day”? I often think “oooh, a day off, long weekend, back to school, end of summer, long
Don’t tell yourself you can’t concentrate
Never underestimate your powers of concentration. Want to eavesdrop on a convo with Dave? Dave: “Susan, we’ve been using hourly billing for years and years.
Big brother won’t generate revenue or client happiness
Big brother is here, but he’s not bringing more revenue. There are lots of frightening things in the world these days. And now there’s one
How Do You Pay for a Non-Billable Executive?
My CPA firm client needed a CTO–chief technology officer. They’d grown to 45 accountants by adding a lot of technology to serve their clients. The
Do people resist paying for your services?
Do you find this is the case? “People don’t want to pay for services.” A friend and client of mine helps senior executives dramatically improve
The Best answer to the #1 Networking Question
An eager professional catches your eye at a networking event, introduces themself, and asks “What do you do?” You answer in one of two ways.