Where does inspiration come from? Sometimes it’s literally right in front of your nose (or your dog’s nose) as I learned last week. My dog trainer suggested that instead of luring my boy Rollie with a treat in order to get a specific behavior, I reward him after he does that behavior. She said “Susan, … Continue reading Are You Luring Clients or Rewarding Them?
Tag: customer service
Respect: It’s How Your Revenue and Profits Grow
What does respect have to do with revenue and profits? You know I am passionate about increasing profitable revenue. Respect may not at first glance seem connected to profitable revenue. Read on to see how respect is the starting point for meeting your profit and revenue goals. Respect is the Root of All Revenue Respect … Continue reading Respect: It’s How Your Revenue and Profits Grow
Amazon DID Deliver in an Extraordinary Way
A few days ago I wrote that Amazon did not deliver. I wrote that their reason for failing to deliver an order was incomprehensible to me. What I meant is that I could not connect the dots between what they said and my own experience and observations. This is an update and a public note … Continue reading Amazon DID Deliver in an Extraordinary Way
Amazon Did Not Deliver
Companies do odd or hard-to-understand things, but this one is a true puzzle. What do you think? I ordered 100 copies of my book, Tinker, from Amazon’s Kindle Direct Publishing. They confirmed my order and sent a delivery notice when the books were shipped. They promised a delivery date. But a couple of days before … Continue reading Amazon Did Not Deliver