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Tag: complaints

 Mar  28,  2022

What Do Complaints about Invoices Really Mean?

“I never realized how bad hourly billing was for our company until one day we got a complaint. A long-time client said to me “Jim, I can’t believe after all this time that I have to pay for every $!#$# phone call.” That made me really see hourly billing from the client’s point of view. … Continue reading What Do Complaints about Invoices Really Mean?

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